The following is continually updated information about the status of known issues with Office 365 and Office 2016 at Indiana University.
- Office 2016 Mac Update Not Working
- Microsoft Office For Mac 2016 Free Download
- Download Office 2016 Updates Manually
| Issue | Description | Solution | Status | Last updated |
|---|---|---|---|---|
| When downloading large file sets in OneDrive, not all files will download. | When downloading large files sets (multiple files or sub-folders), OneDrive will create a ZIP file with a limit of 20 GB. Other limits include 10 GB per individual file, 10,000 total files, and 200 folders. No error is displayed, but the resulting ZIP file will have three items: the folder that is being downloaded, a similarly named folder, and a __All_Errors.txt file. For more, see Download files and folders from OneDrive or SharePoint. | Download files in batches that are below the criteria listed in the description. | Known issue | November 6, 2020 |
| When 'New Outlook' in Outlook for Mac is turned on, features are missing or not working correctly. | A number of features are not yet available in the 'New Outlook' interface. For details, see The new Outlook for Mac. | Toggle off New Outlook in the Outlook menu bar. | Known issue | November 6, 2020 |
| On files synced with Microsoft OneDrive at IU and Microsoft Teams at IU via a client, the 'last updated' timestamp may not be reliable within a file explorer. | Because of the way that OneDrive and some other sync clients sync and upload files, the 'last updated' timestamp on a file synced to OneDrive may be inaccurate when viewed with a local file explorer. The timestamp in the web portal is accurate, though. | If you need to track the 'last updated' time of a file, use the web portal or another tracking method, rather than relying on the time stamps that appear in the file explorer. | Known issue | October 15, 2020 |
| When sharing files from Microsoft OneDrive at IU, email notifications about the share will not be sent to the recipient of the invitation if the sender is on Exchange 2013. | Because OneDrive utilizes Exchange Online to send email notifications about files shared in OneDrive, if the user sharing files has an Exchange account on Exchange 2013, an email notification will not be sent to the recipient of the sharing invitation. The permissions to the file or folder will still be added for the recipient. | This is no longer an issue once a user has been migrated to Exchange Online. | Known issue | August 6, 2020 |
| Error message in macOS: 'Your account doesn't allow editing on a Mac' | In macOS, Office 365 generates this error message if it didn't detect the correct license. | See View Only Your Account Doesn't Allow Editing on a Mac - Office 365 Error. | Known issue | April 13, 2020 |
| Sent and deleted messages from an additional account in Outlook go to the primary mailbox | In Outlook, when you send or delete a message from an additional account, the message isn't saved to the folder of the additional mailbox account. Instead, it's saved to the primary mailbox account. | See the following: • Messages sent from a shared mailbox aren't saved to the Sent Items folder of the shared mailbox in Outlook • Items that are deleted from a shared mailbox go to the wrong folder in Outlook Note that you may need to enable Cached Exchange Mode for these fixes to work. | Known issue | December 10, 2019 |
| Unable to import or export Microsoft OneNote documents from Microsoft OneDrive at IU | It is not possible to import or export Microsoft OneNote notebooks to or from OneDrive (for example, a local copy or other cloud service). | It is possible to save individual pages within a notebook to PDF files. Do this in the Microsoft OneNote desktop client rather than Microsoft OneNote Online. | Known issue | April 29, 2019 |
| Difficulties synchronizing mail-enabled Active Directory groups with Office 365 | Mail-enabled Active Directory groups that do not have an email address that ends in @exchange.iu.edu will not be synchronized with Office 365. | Contact your departmental IT Pro to have Active Directory groups mail-enabled properly. | Known issue | May 5, 2017 |
In Windows, hyperlinks in saved message files (.msg) will not open. | When you open a message saved into a file in Windows, links within do not work. Nothing happens when you click the links, nor do they open when you right-click and select Open Hyperlink. | Copy the URL of the hyperlink and paste it in the appropriate application. | Known issue | June 16, 2016 |
| Unable to activate Office 365 apps on iOS devices | Newly downloaded or updated copies of Office 365 cannot authenticate on iOS devices due to multiple prompts for authentication in an endless loop. | The problem is resolved on iOS devices running iOS version 10.0.1 or later. Microsoft is working on software updates that may resolve the issue for users who cannot update to at least iOS 10.0.1. In the meantime, you may also contact your campus Support Center for further assistance. | Known issue | September 15, 2016 |
| Two-Step Login (Duo) screen cut off during Office 365 account sign-in | When signing into your Office 365 account using any Office desktop application for Windows, the Duo screen does not completely fit in the window and some options are cut off the screen. | Press Tab on your keyboard to scroll down and view the rest of the Duo options. | Known issue | August 10, 2016 |
| Incorrect default time zone settings for new calendar events from Outlook for macOS | Calendar entries appear to be an hour off when Daylight Saving Time is in effect. | To prevent this from occurring on new calendar events, make sure the default time zone is set to Eastern Time (US & Canada), rather than Indiana (East). Access this setting by selecting Preferences... from the Outlook menu, and clicking Calendar. | Known issue | March 18, 2016 |
| Incorrect default time zone settings for new events from Outlook on IUanyWare while in macOS | From macOS, using the IUanyWare version of Outlook, calendar entries appear to be an hour off when Daylight Saving Time is in effect. | To prevent this from occurring on new calendar events, change your Mac's time zone settings to a city in the Eastern time zone that is not in Indiana (for example, New York). | Known issue | March 18, 2016 |
| Mailto links not working in Outlook for Mac | In version 15.36.1, mailto links do not work. If you click a mail link, a new message window opens normally, but it will not be delivered if sent, nor will a copy be placed in Sent Items. | Updated to Outlook for Mac version 15.37 or later. | Resolved | August 16, 2017 |
| OnBase integration not available | Office 2016 integration is not available for IU's current version of OnBase (version 15 SP2). | IU has upgraded to OnBase version 16 SP1, which is compatible with Office 2016. | Resolved | March 3, 2017 |
| Appointments created in Windows versions of Outlook appear to be meetings in Outlook for Mac. | When you create an appointment in any version of Outlook for Windows and then attempt to edit it in Outlook for Mac, it will appear to be a meeting. It will indicate the invitation hasn't been sent, will have the option to Send instead of Save & Close, and will have the Organizer Meeting ribbon instead of Appointment. | Update to the latest version of Outlook for macOS. If that is not possible, in Outlook for Mac, while editing the item, click Cancel, which will revert the meeting back to an appointment. Then click Save & Close. | Resolved | October 13, 2016 |
| Office 2016 installed from the Office 365 service reports that your subscription has expired | If you installed Office 2016 using the Office 365 service, you must keep your subscription active by signing into your IU Office 365 account at least once every 30 days. | Sign into your Office 365 account:
| Resolved | April 4, 2016 |
| Outlook macOS certificate difficulties | After updating Outlook, you may see a pop-up warning you that 'A secure connection cannot be established with the server exchange.iu.edu because its intermediate or root certificate cannot be found', and prompting you to either Continue or Show certificate. | This issue was resolved with an updated certificate. | Resolved | March 18, 2016 |
| Skype for Business 2016 difficulties synchronizing address book | When using Skype for Business 2016, you may experience difficulties searching for contacts. Also, a 'Cannot Synchronize Address Book' notification message may appear at the bottom. | This issue has been resolved with patches. | Resolved | January 27, 2016 |
| Office 2013 compatibility issues | Office 2016 automatically uninstalls the Office 2013 suite. Also, Office 2016 cannot coexist with stand-alone Office 2013 applications, such as SharePoint Designer, InfoPath, Visio Professional, Visio Standard, Project Professional, and Project Standard (as well as Word, Excel, PowerPoint, Outlook, Publisher, and Access). | UITS recommends installing Office 2016 only if you no longer need any Office 2013 applications that are not part of the Office Professional Plus 2016 suite available at IU. | Resolved | November 6, 2015 |
The direct way to disable updates is in any Office programs; Word, Excel, PowerPoint. It doesn’t matter which program you use, the same setting applies to all of Office. Start Microsoft AutoUpdate from any Office programs Help menu then Check for Updates. UNcheck the box ‘Automatically keep Microsoft Apps up to date’. I can't image why it would not be. Even Office 2011 for Mac Home and Business continues to work fine for mw with the latest High Sierra 10.13.5. It is a 32 bit app so eventually it may stop working because of that, but Office 2016 for Mac is 64 bit so should work fine and the future Office 2019 for Mac would be 64 bit and should work fine as well.
The syncing issue between Outlook and Exchange Server is a very common problem. But, the best part is it can be fixed easily. The post explains several methods to resolve Mac Outlook not syncing with Exchange Server. So, keep reading till the end of the write-up.
Office 2016 Mac Update Not Working
Workaround Solution to Fix Mac Outlook Not Syncing With Exchange Server
The database for Outlook profile has been corrupted and there are chances that you have to build a new Outlook profile in Mac Outlook 2011.
How to Troubleshoot Outlook For Mac not Sync With Exchange Server?
Method 1: Moreover, users have to follow the below preventive measures to fix the issue regarding Mac Outlook 2011 not syncing with the Exchange Server:
- End of all the Microsoft Office related processes. It is required to close all of them, for example, MS Word, etc.
- Create a replica or backup of Office 2011 identities folder, which is present in “~/Documents/Microsoft User Data/Office 2011 identities/”
- Hit on the Alt key while you click on Outlook to open it.
- It will directly go into the Microsoft database utility mode, where you can recreate an identity (database)
- Select the identity that is required. Generally, it is the main identity. Then, hit on Rebuild
This step will take a while
In case, only one folder is not syncing, but other folders are synced properly. i.e. only previous day’s mails are present. However, the rules sending the emails to different folders are still getting new emails, then you can attempt “Empty the Cache”. This implies that you can re-sync the folder with the Exchange Server by following these steps:
- On the left-hand side panel of Outlook, right-click (or Control+Click) on the folder from the folder list
- Then, select Folder Properties
- Hit on Empty the Cache button located at the bottom of the screen.
- This procedure will take some time depending on the amount of database.
Method 2: Troubleshoot Outlook 2011 Mac not Syncing With Exchange Server
- Exit from all the running applications
- In your launcher, hold down option and then, click on Outlook
- This will open the Outlook reindex tool. Choose your database and hit on hit on Reindex
- You have to wait until it is done
- Launch the terminal and write the following commands:
- sudo mdutil -E /
- …. wait until this procedure is complete
- sudo mdutil -i on /
- …. wait until this procedure is complete
Note: This will take a couple of minutes for the reindex to complete on Spotlight. The status can be viewed by clicking on Spotlight icon i.e. magnifying glass present at the top right-hand side corner.
Top Methods to Troubleshoot Outlook 2016 for Mac not Syncing With Exchange
In the higher editions of Mac Outlook not syncing with Exchange Server 2010 error occurs due to various reasons. The possible factors, along with the solutions are discussed here.
Cause 1: Outlook is in the offline state
Solution: Make sure that Outlook is working in online mode. This can be done by:
On the menu of Outlook, you have to ensure that the option of Work Offline is not selected
Cause 2: Outlook is not connected to the server that is executing MS Exchange Server
Solution: Make sure that the connections are properly established
- From the Tools ribbon of Outlook, select Accounts
- Search for the Exchange account present in the left panel. In case, there is some issue with the Exchange connection, the indicator symbol will be orange
- Then, try to establish a connection with another Exchange program, for example, OWA (Outlook Web Access). The status of the Exchange server can also be examined by contacting with the admin of Exchange Server.
Cause 3: Due to Corruption of Outlook Cache Mac Outlook Unable to Sync With Exchange
The data items from the Exchange Server are saved in the Outlook cache. If this cache is corrupted or damaged, synchronization issues can occur with the Exchange Server
Solution: Empty the cache in Outlook. Due to this, Outlook can download all the items from Exchange Server again.
Below-written steps are to be followed:
- Make sure that the computer is connected properly with the Exchange Server
- From the navigation pane, select the Exchange folder for which cache has to be emptied. Then, Ctrl+click or right-click on that folder, and hit on Properties to fix Mac Outlook 2016 cannot connect to Exchange Server
- Go to the General tab followed by clicking on Empty Cache.
- Once the folder is empty, Outlook will automatically download the items from the server.
Suggestion: If the above-stated manual methods cannot fix Mac Outlook not syncing with Exchange server problem, then it is suggested that move from Mac Outlook to default email client application of Mac OS X i.e. Apple Mail with an automated tool like OLM Converter for Mac.
Final Words
Microsoft Office For Mac 2016 Free Download
Generally, Mac Outlook users face an issue regarding connectivity of the Exchange Server. It is observed in older as well as newer versions. The post explains multiple workaround solutions to fix Mac Outlook 2016 not syncing with the Exchange Server.
Download Office 2016 Updates Manually
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